Multi-Lingual Transcription for Voice Calls (via Labs)

Modified on Thu, 5 Mar at 7:54 AM
3rd of March, 2026
Release type: 
Labs (opt-in beta)
Area: 
Voice: Call Transcription
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What's changing
We've upgraded the transcription engine powering voice call transcriptions. This brings multi-lingual transcription and improved accuracy for English too, without any change to your existing pricing or rebilling setup.
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What's new
Multi-language transcription
Transcriptions now support 10 languages: English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch.
Automatic language detection
No language selection required. The spoken language is detected automatically.
Mid-call language switching
If the conversation switches languages during a call, transcription continues to work correctly. No manual intervention needed.
Timestamps
Each transcription includes timestamps for easier reference and review.
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What stays the same
Transcription pricing for your accounts is unchanged
Rebilling multipliers continue to work as before
Transcriptions appear in the same place in the UI
Transcriptions can be used in workflows using the existing trigger
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How to enable
This feature is available as a Labs
. To enable:
Go to Account Settings → Labs
Click on Activate Feature
 for Multi Lingual Transcription
Toggle on Visibility
 and Enable
 for the accounts where you want to use it. Use Select All
 in case you want to enable it for all accounts and Bulk Actions
 to Enable
New calls will use the upgraded engine automatically